The Focus on Customer Demand
Customer requirements for revenue, delivery, product and cost need to tie to specific goals defined by customer demand. Customer expectations are influenced by cultural values, availability, advertising, marketing, and other communications that tie to specific order fulfillment goals and operational capability. The ability to match demand and supply with an integrated customer and value chain is key to sustainable and profitable performance. DemandPoint Value Chain Fulfillment programs help sustain an optimized approach towards achieving perfect order performance, true customer integration and order-to-cash fulfillment.
Perfect Order
The perfect order is an order-to-cash methodology that aligns individual customer needs and objectives into a fulfillment process that executes to those objectives, as acknowledged and without change through the cash-to-cash cycle. All customers have differences and unique needs that have to be facilitated by a specific order path that enables execution and service levels of those needs. DemandPoint specializes in the design of that perfect order path and execution.
Customer Integration
Customer integration is the people and process activities that link-and-sync a customer into the business and operational processes of a company. Knowing why an order was obtained and acknowledging that with the correct operating and performance routine is key to any integrated customer and order-to-cash process. Aspects of customer integration includes delivery criteria and measurement (fill rates), logistics-design, order execution to order path, sales trends and forecasts, one number planning, inventory plans and the complete execution of the receipt of order to receipt of goods (ROOROG) performance of a business. DemandPoint specializes in the perfect order design and execution of integrated and non-integrated customers through a mix of technology, process and capable operating capacity of a business.
Order Fulfillment
Order Fulfillment is the order-to-delivery cycle optimization inside of a business and performing to customer criteria with link-and-sync integrated supply and replenishment. This is the integration of a one number plan and forecast being executed real-time with orders and properly balanced logistics/inventory requirements. The replenishment is then pulled and signaled to enable the next order to be managed and reset to demand. This is the core of Demand Flow transformations and sustaining solutions from DemandPoint.